Terms and conditions

These are the terms and conditions for imobilityhealthcare.com for all goods ordered through this website. They are intended to be fair to you as the customer. As a consumer these terms do not affect your statutory rights. By purchasing from us you are agreeing to be bound by these terms and conditions, as well as by our returns policy. These are the sole terms and conditions upon which Immobilityhealthcare ltd operates, no alteration of these terms and conditions shall be considered valid. When confirmation of your order is received, it is an indication that your order has been obtained for processing – it does not indicate that a contract exists between the two parties. We will indicate acceptance of your order and hence a contract between the seller and purchaser when an invoice is sent. This term is to protect in case of an error in pricing or in the unlikely event we are no longer able to supply a particular product for valid reasons.

In the case of a change in price, we will always contact the customer first to notify them of the issue and to ensure that the amended price is acceptable before proceeding with the order. On the rare occasion an ordered item is not in stock, we will email or call you before deciding how to proceed. In this situation we will offer both a refund or alternative product.

The Immobilityhealthcare aims to deliver your order as soon as payment is received. Your order will not be accepted until payment is received in full, in the case of cheques until your funds have been cleared.

Any credit card details you enter on our website are transmitted over a highly secure (SSL) link using high level encryption. This is our standard safety feature to ensure your security when purchasing on this site.

The Immobilityhealthcare does not have access to full card details for security purposes so your card can never be compromised by using our service. Our payment processor will keep these payment details securely for the purpose of processing your card payments and in the instances of rental items not returned on time or damaged, the payment processor does keep access to your charge for making payments where required.

By placing an order on our website you are expressly giving permission to the payment processor to make charges to your card. Please note that we are an online store only.
Unless otherwise stated or additional warranty is purchased, all warranty is based on a back to base warranty and the customer is required to pay the shipping both ways.
Where an item has been damaged due to incorrect use or application we are unable to offer a refund or exchange.
Batteries are not covered under warranty, please ensure that you study the user manuals carefully as over-charging or leaving the batteries in high temperatures will cause the batteries shelf life to rapidly diminish.

Where an engineer has been booked for service / installation payments for these services are non-refundable in a situation of change of mind, this is because the engineers must forgo other jobs in order to keep your time slot free.

Servicing is billable on a time spent basis and not at a per job rate.
Images, illustrations and all other information contained on this website shall not be deemed to form part of the contract, they are for general information and guidance only.

Customers must read and base their purchase upon the description of the product. Any changes to your order, which you later intend to rely should be made in writing and will be facilitated where possible.